policy

REFUND & CANCELLATION POLICY

Effective date: September 1, 2026 | Last updated: September 1, 2026

This Refund & Cancellation Policy applies to purchases from The Solutions Company LLC. The applicable service agreement and checkout disclosure provide service-specific details. If they conflict, nonwaivable law controls, followed by the signed service agreement, then this Policy.

1. How to Cancel or Request a Refund

Send a written request to [email protected] with your full name, email address used at enrollment, service purchased, purchase date, and a clear statement of the request. You may also deliver written notice to The Solutions Company LLC, 5900 Balcones Drive, Suite 100, Austin, Texas 78731. Keep proof of delivery.

2. How We Collect Information

Three-business-day right A consumer may cancel a covered credit-repair contract without penalty or obligation at any time before midnight of the third business day after signing. The enrollment packet must state the exact deadline and include the required Notice of Cancellation form. Covered services do not begin until that period ends.

A timely cancellation under this right receives a full refund of any amount lawfully collected. You do not need to provide a reason. Nothing in this Policy limits a longer cancellation right provided by another applicable law.

3. Credit Optimization and Credit-Services Refund Eligibility

After the statutory cancellation period, fees tied to services that have been fully performed are generally not refundable, except as required by law or the signed agreement. The Company will not charge or receive payment for a covered credit-repair service before that agreed service is fully performed where federal law prohibits advance payment.

Subject to the signed Master Credit Repair Service Agreement, a client may request a refund equal to 50% of Company fees paid if no disputed item identified as inaccurate, incomplete, or unverifiable has been removed from an applicable consumer report within 180 calendar days after the documented service start date, provided the client:

Maintained active participation and responded to reasonable requests.
Maintained any required credit-monitoring service for the applicable period.
Provided complete and truthful information and requested documents on time.
Forwarded relevant bureau, creditor, collector, and monitoring correspondence within the agreement's required timeframe.
Did not independently interfere with, duplicate, or materially disrupt the dispute process.
Is otherwise in good standing and satisfied the responsibilities in the signed agreement.

This conditional refund eligibility is not a promise that any account will be deleted, changed, or improved. Accurate, current, and verifiable information cannot legally be removed merely because it is negative.

4. Funding Foundation

If a Funding Foundation package includes covered consumer credit-repair services, the credit-services portion remains subject to all applicable federal and state credit-repair protections, including separate disclosures, contract requirements, cancellation rights, service timing, and payment restrictions. Labeling a component 'included,' 'free,' or 'administrative' does not eliminate a legal requirement that otherwise applies.

Refund treatment for non-credit components is based on whether the specific administrative, analysis, consultation, or business-audit work has begun or been completed, as itemized in the signed agreement.

5. Solutions Business Foundation

Before Company work begins, you may request cancellation and a refund of Company fees, less any clearly disclosed and lawfully nonrefundable third-party cost already incurred at your direction. After file setup, consultation, document preparation, filing assistance, implementation, or other administrative work begins, the portion of Company fees allocated to completed work is nonrefundable. Any unearned portion will be handled as stated in the signed agreement and applicable law.

6. Funding Blueprint and Consulting

Before personalized strategy, analysis, roadmap preparation, sequencing, consultation, or application-support work begins, you may request cancellation and a refund of Company fees, less authorized third-party costs. After work begins, fees allocated to completed work are nonrefundable. A credit-card approval, credit limit, rate, or funding outcome is never a condition of earning a fee and is not a basis for a refund because the Company does not control issuer decisions.

7. Digital Products and Educational Materials

Unless a checkout states otherwise, an immediately delivered download, template, calculator, toolkit, course, or other digital product is final once access or delivery occurs, except for duplicate charges, material technical failure the Company cannot cure, or a refund required by law. Contact us promptly if access does not work.

8. Continuation and Recurring Services

You may cancel a recurring or continuation service before the next billing date by written notice. Cancellation stops future renewals after the effective cancellation date. Prior billing periods and services already performed are not prorated or refunded unless the agreement or applicable law requires it. We will provide any legally required renewal notice and cancellation method.

9. Government, Filing, Monitoring, and Other Third-Party Fees

State filing fees, credit-monitoring subscriptions, payment-processor fees, postage, vendor charges, and other third-party costs are separate unless expressly included. Once paid to or incurred with a third party, those amounts are generally nonrefundable by the Company. The third party's own refund policy may apply.

10. Processing Approved Refunds

Approved refunds are issued to the original payment method when reasonably possible, generally within 10 business days after approval. Your bank or card issuer may require additional posting time. We may request information reasonably necessary to verify the transaction and prevent fraud.

11. No Waiver of Legal Rights

Nothing in this Policy waives a right or remedy that cannot legally be waived. If a contract or policy term provides less protection than mandatory law, mandatory law controls.

12. Contact Us

The Solutions Company LLC

5900 Balcones Drive, Suite 100

Austin, TX 78731

Email: [email protected]

Phone: 832-241-8959

We help entrepreneurs strengthen the foundation behind their business so they're better positioned to scale, access capital, and capitalize on future opportunities.